About the Role

Technical Support Engineer role focused on Microsoft security and compliance products, providing high-level technical support to enterprise customers. The position involves troubleshooting security issues, handling customer communications, and working with cutting-edge technologies like Microsoft Security Copilot and Azure security solutions.

Key Responsibilities

• Provide technical support for Microsoft security and compliance products
• Handle customer communications via email (70%) and phone (30%)
• Troubleshoot and resolve security-related issues for enterprise customers
• Collaborate with global engineering teams for problem resolution
• Provide feedback to product development teams for quality improvement

Required Skills & Qualifications

Must Have:

• 3+ years experience in IT industry
• Business-level English and Japanese for customer communication
• Experience communicating with external customers
• Ability to pass Microsoft Cloud Background Check

Nice to Have:

• 5+ years experience in IT security area
• Azure/Microsoft 365 E5 implementation experience
• Troubleshooting experience with software products
• Technical support experience for enterprise on-premise/cloud products
• Experience with reproduction environment setup and testing
• Debugging and performance tuning experience
• Packet analysis skills

Benefits & Perks

• Industry leading healthcare