About the Role

Technical Support Engineer role focusing on Purview Compliance within Microsoft's Customer Service & Support organization. Responsibilities include troubleshooting customer technical issues, collaborating on cross-team solutions, and providing product feedback. The role requires expertise in security compliance, enterprise messaging, and cybersecurity.

Key Responsibilities

• Reviews complex issues and contacts customers to understand problems
• Resolves customer issues through problem solving, collaboration, and research
• Performs in-depth product troubleshooting and remediation when needed
• Assists in implementation of end-to-end readiness programs and mentors new engineers
• Provides feedback to product group for product improvement and identifies process gaps

Required Skills & Qualifications

Must Have:

• 3+ years technical support, technical consulting, or IT experience (or Bachelor's degree with 1+ year)
• Prior exposure to Exchange or Office 365 (Exchange Online and Security & Compliance)
• Knowledge of Enterprise Messaging Administrative concepts and Security & Compliance (eDiscovery, DLP, etc.)
• Background within cybersecurity field (End Point, cloud solutions, regulations and compliance)
• Fluent in reading, writing and speaking English

Nice to Have:

• Familiarity with security compliance protocols
• Experience and understanding with EndPoint Security tool

Benefits & Perks

• Industry leading healthcare