About the Role

Technical Support Engineer role at Microsoft focusing on troubleshooting and resolving customer technical issues. The position involves collaboration across teams, leveraging AI technology, and contributing to product improvements. This flexible role allows up to 50% remote work.

Key Responsibilities

• Own, investigate, and solve customer technical issues
• Collaborate within and across teams using troubleshooting tools
• Lead or participate in building communities and share knowledge
• Develop technical proficiency through training and readiness
• Identify potential product defects and escalate for improvements

Required Skills & Qualifications

Must Have:

• Bachelor's degree in Computer Science, IT, or related field AND 1+ years of technical support/consulting/IT experience OR 3+ years of equivalent experience
• Fluent English in reading, writing, and speaking
• Strong understanding of TCP/IP protocols and OSI model
• Experience with Infrastructure and Network Administration

Nice to Have:

• Hands-on knowledge of Azure Platform services (e.g., VM, VNet, NSG)
• Familiarity with cloud-native applications and Azure DevOps pipelines
• Prior experience in technical support or consulting in enterprise environments
• Certifications such as AZ-104, AZ-700, AZ-305, or equivalent

Benefits & Perks

• Industry leading healthcare