About the Role

Technical Support Engineer role at Microsoft's Customer Service & Support organization, focusing on troubleshooting and resolving customer technical issues related to Microsoft's AI technology and cloud products. The role involves owning customer issues, collaborating across teams, and contributing to product improvements while working up to 50% from home.

Key Responsibilities

• Own, investigate and solve customer technical issues
• Collaborate within and across teams using troubleshooting tools and practices
• Lead or participate in building communities with peer delivery roles
• Develop technical and professional proficiency through training and readiness
• Identify potential product defects and escalate appropriately to resolve

Required Skills & Qualifications

Must Have:

• Bachelor's degree in Computer Science, IT or related field AND 1+ years technical experience
• OR 3+ years technical support, consulting or IT experience
• OR equivalent experience
• Fluent English language skills (reading, writing, speaking)
• Ability to pass Microsoft Cloud Background Check

Nice to Have:

• Experience with Azure Active Directory/Microsoft Entra and O365
• Experience with M365 Authentication and Access, EntraID Connect
• Knowledge of Access Management technologies (MFA, Conditional Access, SSO)
• Experience troubleshooting with HTTP debugging tools like Fiddler
• Familiarity with authentication protocols (OAuth, SAML, Kerberos, etc.)

Benefits & Perks

• Industry leading healthcare