About the Role

Senior Technical Support Engineer role at Microsoft's Customer Service & Support organization. Responsible for troubleshooting complex customer technical issues, collaborating across teams, and driving product improvements. Flexible work arrangement with up to 50% remote work.

Key Responsibilities

• Own, investigate and solve complex customer technical issues
• Act as advisor to customers and collaborate across teams
• Lead in building communities and share knowledge through mentoring
• Deepen technical proficiency through training and readiness
• Engage with engineering teams to investigate product defects and drive improvements

Required Skills & Qualifications

Must Have:

• Bachelor's Degree in Computer Science, IT or related field AND 3+ years technical experience
• OR 5+ years technical support, consulting or IT experience
• Business level fluency in English
• Ability to pass Microsoft Cloud Background Check

Nice to Have:

• Microsoft Technology Certifications
• Azure cloud and/or Azure Databricks experience
• ETL/Data Engineering experience

Benefits & Perks

• Industry leading healthcare