About the Role

Lead a team of support engineers to resolve customer technical issues and drive product improvements. Manage customer relationships and ensure a seamless support experience using Microsoft's AI technology. Accelerate career growth while developing deep technology industry knowledge.

Key Responsibilities

• Identifies opportunities to engage with high value customers to provide solutions proactively.
• Drives visibility of product bugs to ensure timely engagement and tracks pending cases.
• Ensures team participation in case triage meetings to share knowledge and develop efficient solutions.
• Collaborates on cross-team technical issues and acts as a management escalation point.
• Monitors tickets and ensures customers stay informed about the status of their issues.

Required Skills & Qualifications

Must Have:

• Bachelor's Degree in Computer Science, IT, or related field AND 3+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR 5+ years of such experience.
• Ability to read, write and speak fluent English.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including Microsoft Cloud Background Check.
• Preferable 1+ year(s) of people management experience.

Nice to Have:

• Understanding about Windows environment (storage, networking, deployment, access management, performance, cloud pc, AVD).
• Experience working in a customer service environment, retail, sales, etc.
• Experience in using innovative technologies such as AI in every day life.
• Experience working in a dynamic team environment.
• Experience with problem solving and providing solutions to customers.
• Microsoft Technology Certifications.

Benefits & Perks

• Industry leading healthcare