About the Role

Lead a team of support engineers to resolve customer technical issues and drive product improvement. Manage customer relationships, ensure timely issue resolution, and implement processes for team readiness and automation. This role requires onsite work at Microsoft.

Key Responsibilities

• Lead a team of support engineering roles with deep product knowledge
• Manage customer relationships and ensure customers stay informed on issue status
• Track resolution speed and remove roadblocks preventing issue resolution
• Analyze group readiness strategy and execute plans for new technologies
• Collaborate on cross-team technical issues to resolve complex customer problems

Required Skills & Qualifications

Must Have:

• Bachelor's Degree in Computer Science, IT, or related field AND 3+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR 5+ years of such experience
• 1+ year(s) of people management experience
• Ability to read, write and speak fluent English
• Ability to pass Microsoft Cloud Background Check upon hire and every two years thereafter

Nice to Have:

• Understanding about Azure platforms (storage, networking, compute, identity and access management, monitoring)
• Experience working in a customer service environment, retail, sales, etc
• Experience in using innovative technologies such as AI in every day life
• Experience working in a dynamic team environment
• Experience with problem solving and providing solutions to customers
• Microsoft Technology Certifications

Benefits & Perks

• Industry leading healthcare