About the Role

Lead a team of support engineers to resolve customer technical issues and drive product improvement. Manage customer relationships and enable team readiness for excellent customer experience. This role offers flexible work arrangements with up to 50% remote work.

Key Responsibilities

• People Management: Lead team of product experts solving complex technical issues
• Response and Resolution: Manage customer technical support relationships and act as escalation point
• Readiness: Ensure team has technical skills for great customer experience
• Product/Process Improvement: Participate in feedback cycle and identify automation/tool resources
• Business Integration: Establish engagement strategy for cross-team collaboration

Required Skills & Qualifications

Must Have:

• 5+ years operational excellence, delivery management, account management, sales, or vendor management experience OR Bachelor's degree in Computer Science/IT with 3+ years experience OR equivalent experience
• 1+ year people management experience
• Fluent English language skills (reading, writing, speaking)
• Ability to pass Microsoft Cloud Background Check upon hire and every two years

Benefits & Perks

• Industry leading healthcare