About the Role

This is a Senior Support Engineering Manager role at Microsoft, leading a team of support engineers to resolve customer technical issues and drive product improvement. The role focuses on managing customer relationships, ensuring team readiness, and collaborating across organizations to enhance customer experience.

Key Responsibilities

• People Management: Lead a team of product experts, drive accountability, and attract/retain talent.
• Response and Resolution: Manage customer relationships for technical support and act as an escalation point.
• Readiness: Ensure the team has the technical skills needed for a great customer experience.
• Product/Process Improvement: Guide team in product feedback and identify resources for automation or tools.
• Business Integration: Establish engagement strategies for collaboration across teams to improve customer experience.

Required Skills & Qualifications

Must Have:

• Extensive operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, IT, or related field with relevant experience OR equivalent experience.
• People management experience.
• Fluent English language skills in reading, writing, and speaking.
• Ability to pass Microsoft Cloud Background Check upon hire and every two years.

Benefits & Perks

• Industry leading healthcare