About the Role

Technical Support Engineer role focusing on SCIM compliance within Microsoft's Customer Experience and Success organization. Responsibilities include troubleshooting customer technical issues, collaborating across teams, and contributing to product improvements. The role requires expertise in Microsoft 365 compliance workloads and offers flexible remote work options.

Key Responsibilities

• Response and Resolution: own, investigate, and solve customer technical issues
• Collaboration: work within and across teams using troubleshooting tools and practices
• Readiness: lead or participate in building communities and share knowledge
• Product/Process Improvement: identify potential product defects and escalate appropriately

Required Skills & Qualifications

Must Have:

• 3+ years technical support, technical consulting, or IT experience OR Bachelor's Degree in Computer Science, IT, or related field with 3+ years experience
• Strong understanding of Microsoft 365 Compliance workloads (Sensitivity Labels, Retention policies, eDiscovery, DLP, Email Archiving)
• Proficiency in PowerShell (e.g., Get-ComplianceSearch, New-CaseHoldPolicy)
• Familiarity with reading message traces, audit logs, and telemetry

Nice to Have:

• Hands-on experience with Graph API for compliance data access
• Experience with Information Barriers, Insider Risk policies, or Communication Compliance
• Knowledge of Exchange Online Protection (EOP) or Defender for Office 365
• Microsoft certifications: SC-400, SC-200, SC-300 or equivalent

Benefits & Perks

• Industry leading healthcare