About the Role

Technical Support Engineer role specializing in Microsoft Power Platform (Power Apps, Power Automate, Copilot Studio). Provides technical support to enterprise customers, troubleshooting complex issues and collaborating with global teams. Requires strong problem-solving skills and experience in application development or technical support.

Key Responsibilities

• Provide technical support via phone, Teams meetings, and email to understand customer issues and needs
• Conduct hands-on testing, investigation, and troubleshooting to analyze and identify problems
• Collaborate with development teams and internal/external members to handle complex technical issues
• Stay updated on latest technologies and conduct training sessions for team members and partners
• Provide feedback to development teams and create self-help content for customers

Required Skills & Qualifications

Must Have:

• 3+ years experience in IT industry with application design/development/testing or technical support/consulting
• Experience negotiating with external customers with clear communication and agreement formation
• Excellent problem-solving skills with logical thinking and root cause analysis abilities
• Fluent business-level Japanese for customer communication without discomfort
• Daily conversational English for technical documentation, training, and collaboration with overseas engineers

Nice to Have:

• Cloud-based application development experience
• Application debugging and troubleshooting experience
• Power Platform/Dynamics 365/Azure/Microsoft 365 implementation experience
• Database construction/performance tuning experience
• OS fundamentals and internal architecture knowledge
• Various information processing technician certifications
• Various vendor certifications

Benefits & Perks

• Industry leading healthcare