About the Role

Technical Support Engineer role focusing on messaging protection and cybersecurity for Microsoft's Customer Service & Support team. The position involves troubleshooting customer technical issues, collaborating across teams, and developing expertise in email threat protection technologies. This is a flexible remote position requiring a proactive cybersecurity mindset.

Key Responsibilities

• Own, investigate and solve customer technical issues
• Collaborate within and across teams using troubleshooting tools and practices
• Lead or participate in building communities with peer delivery roles
• Develop technical and professional proficiency through training and readiness
• Identify potential product defects and escalate appropriately for resolution

Required Skills & Qualifications

Must Have:

• Bachelor's degree in Computer Science, IT or related field AND 1+ years technical experience
• OR 3+ years of technical support, consulting, or IT experience
• OR equivalent experience
• CyberDefender Mindset - proactive, collaborative, customer-centric cybersecurity approach

Nice to Have:

• Chinese Proficiency
• CISSP, Comptia Security+, ISC2 CC, BTL1/2 or equivalent certifications
• Customer Service Foundations training or experience
• 3+ years experience supporting enterprise level premier customers
• Experience with Exchange or Office 365 (Exchange Online)
• Familiarity with Microsoft Defender for Office 365 features

Benefits & Perks

• Industry leading healthcare