About the Role

The Technical Account Manager (TAM) at AWS Enterprise Support serves as the principal technical advisor and voice of the customer, driving adoption and operational health of AWS services. This non-sales role involves strategic guidance, incident management, and proactive support for customers ranging from startups to Fortune 500 companies, with a focus on telecommunications (Telco SI).

Key Responsibilities

• Craft and execute strategies to drive customer adoption and use of AWS services
• Provide advocacy and strategic technical guidance to plan and build solutions using best practices
• Proactively keep customers' AWS environments operationally healthy
• Drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management
• Understand customers' business/operational needs and technical challenges to maximize AWS value

Required Skills & Qualifications

Must Have:

• Experience in technical engineering
• Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or similar role
• Bachelor's degree
• Experience in two or more areas: software design/development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, Machine Learning & AI/BigData/Hadoop/Spark, operations management, service oriented architecture/Telecommunications

Nice to Have:

• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer-facing environment as a technical lead
• Practical knowledge of 5G network architecture and call-flows and experience in troubleshooting 5G networks
• Dutch language proficiency to support Netherlands-based customers

Benefits & Perks

• Work-life harmony with flexibility as part of working culture
• Inclusive team culture with employee-led affinity groups and learning experiences
• Mentorship and career growth with knowledge-sharing and advancement resources