About the Role

This role is a Team Manager position for Artificial General Intelligence Data Services at Amazon, focusing on managing data labeling operations for Alexa's speech and language technologies. The manager will oversee daily job assignments, performance metrics, hiring, training, and process improvements to ensure high-quality labeled data for machine learning.

Key Responsibilities

• Manage job assignment and monitor performance on adherence, volume, and quality
• Support hiring and training of new Associates
• Develop work schedules and balance workloads across various workflows
• Track quality and utilization metrics and file/track tickets
• Provide regular feedback to direct reports and implement process improvements

Required Skills & Qualifications

Must Have:

• Bachelor Degree or advanced college education or experience in Leadership/management
• Proficiency in verbal and written communication skills in English
• Experience in understanding performance metrics and developing KPIs
• Experience in managing process and operational escalations

Nice to Have:

• Experience with process improvement/quality control tools and methods
• Experience with aspects of speech and language technology
• Fluency in a foreign language (German, French or Italian)
• Experience in practical application of methodologies such as Kaizen, six sigma, or lean