About the Role

This Technical Support Engineer role at Microsoft provides reactive and proactive technical support for Business Intelligence solutions, focusing on Power BI and related technologies. The engineer troubleshoots complex customer issues, collaborates across teams, and contributes to product improvements while ensuring excellent customer experiences.

Key Responsibilities

• Own, investigate and solve customer technical issues through collaboration and troubleshooting
• Lead or participate in building communities and sharing knowledge with peer delivery roles
• Develop technical proficiency through training and readiness activities
• Identify potential product defects and escalate appropriately to contribute to product improvements
• Provide outstanding technical support experience to business customers from problem identification to resolution

Required Skills & Qualifications

Must Have:

• Bachelor's degree in Computer Science, IT or related field AND 1+ years technical support/IT experience (or 3+ years experience without degree)
• English language proficiency in reading, writing and speaking
• Demonstrated troubleshooting and debugging skills with ability to solve complex problems
• Ability to work shift rotations including on-call responsibilities and weekend work

Nice to Have:

• Proficiency with Microsoft Power BI or similar BI tools (Tableau, Qlik, etc.)
• Understanding of SQL Server Analysis Services, MDX, DAX and SQL Server Reporting Services
• Awareness of SQL Server or other database management systems
• Basic network troubleshooting skills
• Experience with Office 365/Windows Administration, SharePoint, Dynamics CRM or .NET Framework

Benefits & Perks

• Industry leading healthcare