About the Role

Software Engineer II - Applied AI role at Microsoft's Dynamics 365 Customer Experience Applications team. Builds intelligent, scalable AI solutions for Dynamics 365 Contact Center using software engineering and AI expertise. Collaborates cross-functionally to deliver high-impact features and optimize AI model performance in production.

Key Responsibilities

• Design and develop scalable application capabilities integrating AI models
• Translate business requirements into AI solutions with cross-functional teams
• Optimize AI model performance and reliability in production environments
• Own deployment, quality, and operation of AI systems with MLOps/DevOps practices
• Build and debug production-grade code in distributed systems using C# and Azure

Required Skills & Qualifications

Must Have:

• Bachelor's Degree in Computer Science or related field AND 2+ years technical engineering experience with coding (C, C++, C#, Java, JavaScript, Python) OR equivalent experience
• 1+ years of experience with GenAI, Large Language Models (LLMs), or agentic systems
• 1+ years of experience with customers success, zero trust security and compliance
• 1+ years of experience with coding, debugging, and problem-solving skills

Nice to Have:

• Master's Degree in Computer Science or related field AND 3+ years technical engineering experience OR Bachelor's Degree AND 5+ years experience
• Deep expertise in AI domains with proven track record of deploying and scaling AI models in cloud
• Experience with MLOps workflows and modern LLMOps frameworks
• Skilled in building infrastructure using Azure, AWS, or Google Cloud with Docker/Kubernetes

Benefits & Perks

• Industry leading healthcare