About the Role

Senior Software Engineer role at Microsoft Advertising focusing on CRM solutions. The position involves designing and customizing Dynamics 365 CRM for advertising workflows, integrating data systems, and implementing AI-enhanced features. The engineer will collaborate across teams to empower sellers and marketers worldwide.

Key Responsibilities

• Design & Develop CRM Solutions: Customize and extend Dynamics 365 CRM for advertising workflows (Sales, Marketing, Case Management)
• Data Integration: Connect CRM with Ads systems, marketing automation tools, and reporting platforms (Power BI)
• AI-Enhanced Features: Support AI-first initiatives and automation capabilities within CRM systems to streamline workflows and improve seller efficiency
• Collaborate Across Teams: Partner with product managers, data engineers, and sales teams to align CRM capabilities with business goals
• Ensure Quality & Compliance: Maintain data integrity, privacy compliance, and security standards

Required Skills & Qualifications

Must Have:

• Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including C, C++, C#, Java, JavaScript, or Python OR equivalent experience
• Solid knowledge of cloud technologies
• Experience with large-scale systems and API design
• Ability to meet Microsoft, customer and/or government security screening requirements including Microsoft Cloud Background Check

Nice to Have:

• Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience OR Bachelor's Degree AND 8+ years experience
• Solid knowledge of Azure
• Familiarity with CRM platforms and customer data models
• Understanding of AI/ML concepts for workflow automation
• Excellent collaboration and communication skills

Benefits & Perks

• Industry leading healthcare