About the Role

Senior Service Engineer role in Azure Customer Experience team, focusing on customer communications during high-severity incidents. Responsibilities include translating technical details into clear updates, managing on-call communications, and driving automation and data analytics for service reliability. Requires 5+ years of technical experience in cloud operations and strong communication skills.

Key Responsibilities

• On-call communication management during incidents
• Translate complex technical findings into clear customer updates
• Design and implement automated detection systems for incident impact
• Develop tools and analytics pipelines for real-time incident assessment
• Build and support no-code/low-code solutions to optimize operations

Required Skills & Qualifications

Must Have:

• Bachelor's degree in computer science or related field AND 5+ years of technical experience
• Hands-on experience implementing AI-driven solutions and automation
• Proven experience in cloud operations, incident & crisis management, or large-scale systems engineering
• Excellent problem-solving, judgment, decision-making, communication, and collaboration skills

Nice to Have:

• 5+ years of experience as an Incident Commander or Crisis Manager for high-severity incidents
• Exposure to chaos engineering, fault injection, or high availability architecture
• Relevant cloud certifications (e.g., AWS, Azure, GCP) or ITIL/SRE certifications

Benefits & Perks

• Industry leading healthcare