About the Role

The Incident Response Engineer role at Microsoft involves resolving customer technical issues through troubleshooting and collaboration, focusing on security incident response and enterprise support. Responsibilities include handling escalated issues, performing in-depth product troubleshooting, and contributing to readiness programs. The position requires security incident response experience, technical support skills, and the ability to work with large distributed environments.

Key Responsibilities

• Resolves customer issues through problem solving, collaboration, and research
• Performs in-depth product troubleshooting and remediation when needed
• Collaborates on cross-team and cross-product technical issues
• Assists in the implementation of end-to-end readiness programs
• Identifies and provides feedback to address process gaps

Required Skills & Qualifications

Must Have:

• Bachelor's Degree in Computer Science, IT, or related field AND 1+ years of technical support experience OR 3+ years of technical support experience
• Minimum 2+ years Security Incident Response experience with operational security (SOC, Malware Analysis, etc.)
• Minimum 1+ years of experience in Network Security Administration and/or Systems Administration
• Minimum 1+ years customer facing experience
• Ability to meet Microsoft security screening requirements including citizenship verification

Nice to Have:

• Cloud experience with major cloud providers including cloud security and networking
• Automation skills with PowerShell and/or Python
• Experience in Azure Identity management and troubleshooting
• Preferred IT Industry certifications (Microsoft, SANS GCIH, CISSP, etc.)

Benefits & Perks

• Industry leading healthcare