About the Role

The ICQA Operations Manager leads inventory control and quality assurance teams in Amazon fulfillment centers. They ensure inventory accuracy, process compliance, and drive improvements to enhance customer satisfaction. This role involves managing teams, analyzing data, and collaborating across operations.

Key Responsibilities

• Lead and supervise a team of ICQA Area Managers and hourly Associates
• Partner with Operations and Support teams to establish and adhere to policies and procedures
• Ensure compliance with safety programs and SOX regulations
• Analyze inventory defects and customer defects data to implement action plans
• Conduct labor planning, forecasting capacity needs, and staffing schedules

Required Skills & Qualifications

Must Have:

• A degree or equivalent qualification
• Relevant experience in people management and development
• Experience working in large assignments, driving project collaboration across different teams, businesses and stakeholders
• Track records of implementing process improvements in a data-driven and complex environment