About the Role

The Customer Success Manager ensures customers achieve their goals and have a positive experience with Bunkerhill Health's AI marketplace in healthcare. Responsibilities include building relationships, onboarding, training, and analyzing customer data to drive retention and product improvements. This full-time role is based in San Francisco with a hybrid schedule.

Key Responsibilities

• Cultivate strong relationships with customers, understanding their needs and goals
• Facilitate smooth onboarding of new customers, guiding them through product setup and usage
• Provide training and educational resources to maximize customer product utilization and value
• Identify opportunities for account expansion and upselling based on customer needs and usage patterns
• Gather feedback from customers to understand their experiences and areas for improvement

Required Skills & Qualifications

Must Have:

• 2+ years of proven experience in customer success, project management, account management, or a related role
• Exceptional communication and relationship-building skills
• Strong analytical abilities to interpret customer data and trends
• Customer-centric mindset and a proactive approach to problem-solving

Nice to Have:

• A professional background in healthcare or healthcare technology
• A background in project management for EHR Implementations
• A background in designing/leading patient care navigation programs

Benefits & Perks

• Equity
• Medical, dental, vision, commuter and 401(k) benefits
• Hybrid work schedule (at least 3 days in office)
• Doordash for lunch during in office days
• Home office set up
• Professional development opportunities
• Dynamic and inclusive work culture with a focus on innovation and collaboration