About the Role

The ICQA Area Manager leads inventory control, quality assurance, and problem-solving operations within an Amazon fulfillment center. Responsibilities include supervising a team, ensuring safety and compliance, analyzing data to improve processes, and maintaining inventory accuracy to support customer satisfaction.

Key Responsibilities

• Lead and supervise a team of hourly Associates in inventory control, quality assurance, and problem solve operations
• Support safety programs and compliance to ensure a safe work environment
• Coordinate inventory control and quality assurance operations in accordance with network strategies and SOX compliance
• Conduct shift planning, forecasting, and oversee projects to streamline processes and optimize productivity
• Review KPIs and perform quality analysis on behaviors/processes impacting inventory integrity and customer experience

Required Skills & Qualifications

Must Have:

• A degree from an accredited university or equivalent experience in operations management
• Relevant experience in performing data analysis and understanding data sets and tools
• Proficient in the local language and English, both spoken and written
• Advanced MS Office suite user, especially Excel

Nice to Have:

• Resilient, focused problem solver and self-starter with ability to multi-task and prioritize in a complex environment
• Strong commitment to employee development and team management
• Proven ability to influence peers or stakeholders within Ops organization
• Knowledge of and experience with Lean and Six Sigma methodologies and techniques