About the Role

This role is an AI/ML Team Manager position at Amazon, focusing on managing a Data Services team that supports speech and language solutions for Alexa AI. Responsibilities include overseeing daily operations, hiring, training, and process improvements to enhance productivity and quality. The role requires leadership experience and proficiency in Dutch and English.

Key Responsibilities

• Manage job assignment and monitor performance metrics
• Support hiring and training of new Associates
• Develop work schedules and balance workflows
• Track quality and utilization metrics
• Provide feedback and implement process improvements

Required Skills & Qualifications

Must Have:

• Bachelor Degree or advanced college education or leadership experience
• Proficiency in verbal and written Dutch and English
• Experience with performance metrics and KPIs

Nice to Have:

• Experience with process improvement/quality control tools
• Demonstrated ability to lead talent and build consensus
• Excellent communication and organizational skills
• Leadership experience in coaching and performance management
• Experience with speech and language technology